Recently Updated Pages
How to: access Knowledge Base
Customers can always navigate directly to the Knowledge Base when they have a query. Here, they c...
2. Prerequisites for Onboarding
Eligibility Verification Before launching the onboarding process, make sure that you meet the ...
How to: respond to a Ticket
Upon reaching the complete details page within the "My Tickets" section, customers will discover ...
How to: manage User settings
I clienti possono raggiungere la pagina dedicata alle Impostazioni utente cliccando sull'icona co...
How to: use attributes for advanced search
To search for specific items in the Customer Care platform fill the search bar on the top of the ...
How to: open a new request
Creating a new ticket within the DOME project's customer support and ticketing platform is a stra...
How to: create new Organization/add user to existing Organization
For a user, belonging to an Organization allows him to have visibility of all the tickets opened ...
Breakdown of key features on Helpdesk main page
Here's a breakdown of the key features within the DOME Hepldesk landing page: My Open Tickets:...
How to: create new account
To create a new user account, the customer should follow these steps: Open a web browser and n...
How to: access Helpdesk Platform
To access the customer support and ticketing platform within the DOME project, simply open a web ...
6. Generation of LEAR Verifiable Credentials
The verifiable credentials are used in the Marketplace to as the unique login mechanism, for they...
How to: Request profile change
To make a profile change request, you must open a web browser and go to the URL: https://tick...
How to: Create a new account
The procedure for requesting an account is as follows: Open a web browser and go to the URL:...
Troubleshooting Common Issues
Camera Not Activating for QR Scan If the camera does not activate when you attempt to use the Sc...
How to qualify a product (User Guide)
/Under construction/ The qualification process is being updated to the new DOME Compliance polic...
How to check for a product qualification
The information of the compliance profile will be available in the market place, including the DO...
Additional criteria and certifications
Additionally, some other criteria and certifications will be accepted in DOME, although will not ...
How to recover an expired qualification
When any of the verified certifications is about to expire (2 months in advance) the service owne...
Profile Professional : Enhanced compliance
Following conditions are to be considered “on top” of the ones already described in Level -Base...
Profile Baseline: baseline eligibility criteria matched
This is the entering acceptance level to enable offer visibility and sharing through the DOME e...