Recently Updated Pages
How to: access Knowledge Base
Customers can always navigate directly to the Knowledge Base when they have a query. Here, they c...
2. Prerequisites for Onboarding
Eligibility Verification Before launching the onboarding process, make sure that you meet the ...
How to: respond to a Ticket
Upon reaching the complete details page within the "My Tickets" section, customers will discover ...
How to: use attributes for advanced search
To search for specific items in the Customer Care platform fill the search bar on the top of the ...
How to: open a new request
Creating a new ticket within the DOME project's customer support and ticketing platform is a stra...
How to: create new Organization/add user to existing Organization
For a user, belonging to an Organization allows him to have visibility of all the tickets opened ...
Breakdown of key features on Helpdesk main page
Here's a breakdown of the key features within the DOME Hepldesk landing page: My Open Tickets:...
How to: create new account
To create a new user account, the customer should follow these steps: Open a web browser and n...
How to: access Helpdesk Platform
To access the customer support and ticketing platform within the DOME project, simply open a web ...
How to: Request profile change
To make a profile change request, you must open a web browser and go to the URL: https://tick...
How to: Create a new account
The procedure for requesting an account is as follows: Open a web browser and go to the URL:...
5. Signing the Marketplace Terms and Conditions
Contract Signing After your documentation is verified and you are notified of approval, either y...
4. Submission and verification of Documentation
Required Documentation Depending on whethter you sign them digitally or manually you will be req...
LEAR appointment revocation process
Why to revoke the appointment of a LEAR? Within the DOME Marketplace, the Legal Entity Appointed...
3. Launching the Onboarding process
When you enter into the DOME Marketplace landing page, click on the 'Register' button, at the u...
1. Introduction
Purpose of the Guide This guide is designed to facilitate the onboarding process for new Cloud...
Project Aims and Benefits
Project Aims The aim of DOME to support businesses and public organisations digital transfor...
Information consent form
Information about your involvement and your rights In this case, your participation will consis...
Other features
Navigation Menu: On the left of the page, there is a column containing both your recently viewed...
Open and easy to integrate
DOME will be provided as open source and will be based on open standards.The main distinctive fea...