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Signing the LEAR Credential
We start describing at a high level a typical local signature process when the legal representati...
eIDAS Trust Framework and digital signatures
At the top of the Trust Framework we have the EU Trusted Lists. Member States have the obligation...
Last step
If an agreement is reached, and the customer accept the proposal of the Provider, the scope of th...
Accessing the Quote Dashboard
The Quote dashboard is easily accessible at any moment by clicking your profile icon on the top r...
Overview
This document is meant to guide users in the various actions that they need to take to create and...
How to set the product pricing model, managing product offerings
Product Offerings are the entities that contain the pricing models and revenue sharing info used ...
Practical Considerations for Entities on the Appointment of “Legal Entity Appointed Representative Form”
Disclaimer This document does not constitute legal advice. It is aiming to provide conte...
How to: manage User settings
Customers can reach the User Settings page by clicking on the corresponding icon (see the red squ...
How to: access Knowledge Base
Customers can always navigate directly to the Knowledge Base when they have a query. Here, they c...
2. Prerequisites for Onboarding
Eligibility Verification Before launching the onboarding process, make sure that you meet the ...
How to: respond to a Ticket
Upon reaching the complete details page within the "My Tickets" section, customers will discover ...
How to: use attributes for advanced search
To search for specific items in the Customer Care platform fill the search bar on the top of the ...
How to: open a new request
Creating a new ticket within the DOME project's customer support and ticketing platform is a stra...
How to: create new Organization/add user to existing Organization
For a user, belonging to an Organization allows him to have visibility of all the tickets opened ...
Breakdown of key features on Helpdesk main page
Here's a breakdown of the key features within the DOME Hepldesk landing page: My Open Tickets:...
How to: create new account
To create a new user account, the customer should follow these steps: Open a web browser and n...
How to: access Helpdesk Platform
To access the customer support and ticketing platform within the DOME project, simply open a web ...
How to: Request profile change
To make a profile change request, you must open a web browser and go to the URL: https://tick...
How to: Create a new account
The procedure for requesting an account is as follows: Open a web browser and go to the URL:...
Additional criteria and certifications
Additionally, some other criteria and certifications will be accepted in DOME, although will not ...