Breakdown of key features on Helpdesk main page

Here's a breakdown of the key features within the DOME Hepldesk landing page:

• My Open Tickets: View a list of all tickets submitted by the Customer, with their status, priority, and last update.
• My Closed Tickets: View a list of all tickets (opened by the customer) that are currently in the closed status
• Filter and Search: Easily find specific tickets by using filters based on various parameters such as ticket ID, subject, status, etc.
• Knowledge Base: Users can find self-help articles directly accessing documentation repository (i.e., Bookstack).
• Ticket Submission: Submit new tickets with clear fields for describing your issue, selecting categories, and attaching relevant files.
• Profile Settings: Users can usually manage their account settings, update contact information, and change preferences.