# Breakdown of key features on Helpdesk main page

<span lang="EN-US" style="mso-ansi-language: EN-US;">Here's a breakdown of the key features within the DOME Hepldesk landing page:</span>

- **<span lang="EN-US" style="mso-ansi-language: EN-US;">My Open Tickets</span>**<span lang="EN-US" style="mso-ansi-language: EN-US;">: </span>View a list of all tickets submitted by the Customer, with their status, priority, and last update.
- **<span lang="EN-US">My Closed Tickets</span>**<span lang="EN-US">: </span>View a list of all tickets (opened by the customer) that are currently in the closed status
- **<span lang="EN-US">Filter and Search</span>**<span lang="EN-US">: Easily find specific tickets by using filters based on various parameters such as ticket ID, subject, status, etc.</span>
- **<span lang="EN-US">Knowledge Base</span>**<span lang="EN-US">: Users can find self-help articles directly accessing documentation repository (i.e., Bookstack).</span>
- **<span lang="EN-US">Ticket Submission</span>**<span lang="EN-US">: Submit new tickets with clear fields for describing your issue, selecting categories, and attaching relevant files.</span>
- **<span lang="EN-US">Profile Settings</span>**<span lang="EN-US">: Users can usually manage their account settings, update contact information, and change preferences.</span>

[![image.png](https://knowledgebase.dome-marketplace-prd.org/uploads/images/gallery/2025-06/scaled-1680-/TRsimage.png)](https://knowledgebase.dome-marketplace-prd.org/uploads/images/gallery/2025-06/TRsimage.png)