Breakdown of key features on Helpdesk main page

Here's a breakdown of the key features within the DOME Hepldesk landing page: 

 

 My Open Tickets : View a list of all tickets submitted by the Customer, with their status, priority, and last update. 

 My Closed Tickets : View a list of all tickets (opened by the customer) that are currently in the closed status 

 Filter and Search : Easily find specific tickets by using filters based on various parameters such as ticket ID, subject, status, etc. 

 Knowledge Base : Users can find self-help articles directly accessing documentation repository (i.e., Bookstack). 

 Ticket Submission : Submit new tickets with clear fields for describing your issue, selecting categories, and attaching relevant files. 

 Profile Settings : Users can usually manage their account settings, update contact information, and change preferences.