# Troubleshooting

####   


#### Expired Credential Offer

- From the moment of the creation of a new Credential the link for the Credential holder to download the Credential have a lifespan of 72 hours. If the Credential holder didn't download the Credential in that time or fails to do it there is an option to send a fresh e-mail notification to the Credential holder with the instruction and a new functional link to start the process. You can click the row of the corresponding credential to see its details and [send the reminder](https://knowledgebase.dome-marketplace.eu/books/dome-credential-issuer-user-guide/page/credentials-management#bkmrk-%22send-reminder%22%3A-sen).
    
    [![image.png](https://knowledgebase.dome-marketplace-dev2.org/uploads/images/gallery/2025-11/scaled-1680-/4KWimage.png)](https://knowledgebase.dome-marketplace-dev2.org/uploads/images/gallery/2025-11/4KWimage.png)
- In the details view click the "**Send Reminder**" button.
    
    [![image.png](https://knowledgebase.dome-marketplace-dev2.org/uploads/images/gallery/2025-11/scaled-1680-/jqmimage.png)](https://knowledgebase.dome-marketplace-dev2.org/uploads/images/gallery/2025-11/jqmimage.png)
- The Credential holder will receive the new email notification to start de process again.
    
    [![image.png](https://knowledgebase.dome-marketplace-dev2.org/uploads/images/gallery/2025-10/scaled-1680-/hlximage.png)](https://knowledgebase.dome-marketplace-dev2.org/uploads/images/gallery/2025-10/hlximage.png)

#### Failed signature

Occasionally, a credential might not be signed correctly upon issuance due to the signing service being temporarily unavailable. In such cases, the credential will have a status of "**PEND\_SIGNATURE**", an email notification will be sent to the person responsible for the issuance (or the signing attempt in case of retrying). See the [credential management guide ](https://knowledgebase.dome-marketplace.eu/books/dome-credential-issuer-user-guide/page/credentials-management#bkmrk-%22sign-credential%22)to learn how to solve this issue.

#### Ticketing support system

For any other issues you can contact the technical support team by creating a ticket on [ticketing system.](https://ticketing.dome-marketplace-prd.org/)