# How to: Request profile change

- To make a profile change request, you must open a web browser and go to the URL: [https://ticketing.dome-marketplace.eu](https://ticketing.dome-marketplace.eu) , this procedure will allow you to enter a ticket on the Zammad platform. At the following link you will find instructions for opening a ticket: [https://knowledgebase.dome-marketplace.eu/books/ticketing-helpdesk-customer-user-guide/page/how-to-open-a-new-request](https://knowledgebase.dome-marketplace.eu/books/ticketing-helpdesk-customer-user-guide/page/how-to-open-a-new-request) .
- You will be able to forward a request via the DOME ticketing platform to the group
    
    **05-Customer Service Tools**, selecting the **Knowledgebase – Access roles** item in the drop-down menu of the “Problem” section and briefly describing the type of request in the text field.

[![image.png](https://knowledgebase.dome-marketplace-prd.org/uploads/images/gallery/2024-08/scaled-1680-/image.png)](https://knowledgebase.dome-marketplace-prd.org/uploads/images/gallery/2024-08/image.png)