# Access Procedure to the DOME Platform Knowledge Base
# How to: Create a new account
The procedure for requesting an account is as follows:
- Open a web browser and go to the URL: [https://knowledgebase.dome-marketplace.eu](https://knowledgebase.dome-marketplace.eu)
- Click on the “ LOGIN” option at the top right, as you can see from the screenshot below.
- Click the "Register" option at the bottom of the page, next to "New User?".
- Enter the information necessary to create your account: username, password, confirmation password, email address, name and surname. Then, click on the “Register” button
- Once the procedure has been completed, you will receive an email confirming registration.
Registration generates an account with a "Public" profile, if you need to change your profile, see the "How to: request profile change", wich is the next page:
[How to Request a profile Change](https://knowledgebase.dome-marketplace-prd.org/books/access-procedure-to-the-dome-platform-knowledge-base/page/how-to-request-profile-change)
# How to: Request profile change
- To make a profile change request, you must open a web browser and go to the URL: [https://ticketing.dome-marketplace.eu](https://ticketing.dome-marketplace.eu) , this procedure will allow you to enter a ticket on the Zammad platform. At the following link you will find instructions for opening a ticket: [https://knowledgebase.dome-marketplace.eu/books/ticketing-helpdesk-customer-user-guide/page/how-to-open-a-new-request](https://knowledgebase.dome-marketplace.eu/books/ticketing-helpdesk-customer-user-guide/page/how-to-open-a-new-request) .
- You will be able to forward a request via the DOME ticketing platform to the group
**05-Customer Service Tools**, selecting the **Knowledgebase – Access roles** item in the drop-down menu of the “Problem” section and briefly describing the type of request in the text field.
[](https://knowledgebase.dome-marketplace-prd.org/uploads/images/gallery/2024-08/image.png)